Returns & Exchanges

Due to the personalized nature of our custom family crest and coat of arms products, we offer a 30-day satisfaction guarantee on all craftsmanship and non-customized home decor items. If your heritage gift arrives damaged or contains a manufacturing error, we will provide a full replacement or refund immediately.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief description of the issue.

• 2.
  Verification and Photos

  For personalized crest items, please attach clear photos of the product and any defects to help our artisans verify the error.

• 3.
  Package Your Item

  Once approved, securely pack the item in its original packaging to ensure it is protected during the return transit.

• 4.
  Receive Your Refund or Replacement

  After we receive and inspect your return, we will issue a full refund to your original payment method or ship your corrected custom piece.